06
Operational
management

The company is completely focused on service excellence
keyboard_arrow_down

STATE-OF-THE-ART CAR PARKS

Saba is firmly committed to offering the best service experience to its customers in order to maintain its status as one of the leading international players in the sector. For this reason it has modernised more than 32 car parks since 2014 in Spain, Italy, Portugal and Chile. Actions that have positioned Saba as one of the most innovative companies in the sector. Nowadays, the company is associated with functional, bright, safe and sustainable facilities. A unique and recognisable car park model that makes Saba stand out.

In 2018, we plan to reach a total of 38 renovated facilities, with a total of 15,000 car park spaces. The process of redefining Saba’s image is based on increasing its car park spaces, whenever possible, but also on designing car parks that are more brightly lit and provide a greater sense of comfort.

RENOVATED FACILITIES
0

in Spain, Italy, Portugal
and Chile up to 2018

Plazas
0

Parking spaces

Improved mobility of people and vehicles

Perception of cleanliness

Clear signage

More brightly lit

Efficiency and sustainability

EFFICIENT AND INTELLIGENT LIGHTING: INTRODUCTION OF COLLABORATIVE LIGHTING

In line with improving customer experience, Saba is progressively installing a new Vehicle Guiding System (VGS) in its car parks—LED lights which indicate when a space is available—which incorporates additional or “collaborative” lighting that illuminates the traditionally dark spots along the sides of parked vehicles.

Moreover, this system, combined with the LED lighting of the central aisle and with presence detectors, creates the ideal level of energy-efficient lighting adaptable to each circumstance.

In this regard, we cannot forget the effort the company has made in recent years to substitute the traditional lighting in its car parks for LED lights. In four years we have replaced approximately 40,000 light fixtures in all Saba countries. This initiative, along with the different actions taken to optimise and monitor management, has resulted in a 50% reduction in power consumption.

LED
0

Replaced light fixtures

Reducción del consumo eléctrico
0%

Reduction in power consumption

CONTROL SYSTEMS

Since 2015, Saba has bolstered the renewal of the management, charging and control systems throughout its car park network, with equipment that enables the implementation of technology for optical payments through QR codes, the expansion of the company’s online product range (in addition to facilitating the discounts offered in collaboration with shops near to the car parks), and a greater number of remote operations. In 2017, we replaced the systems in 13 car parks in Spain, 13 in Italy, 4 in Chile and 4 in Portugal, in addition to the more than 110 car parks that have already been renovated.

THE CCC, A GATEWAY FOR THE CUSTOMER

The number of connected car parks within the network and their commercial role grows

Saba’s Customer service and Control Centre (CCC) continues its pioneering role beyond the remote management of car parks, as part of its continual drive for service quality. The CCC was internationalised in 2017, with 169 connected car parks in Spain, Italy and Portugal.

In 2017, the CCC received 40,000 requests related to sales activity and customer support through its different communication channels. In addition, it served more than 1.2 million intercom calls from car parks, which is an average of 3,200 calls per day, resolving all kinds of incidents and operating remotely, seven days a week, 365 days a year. The CCC not only improves the quality of Customer Support, but it is now a true call centre with a commercial outlook.

CAC
0%

of the car park network in Spain connected to the CCC

Plazas
0%

of the network in Italy connected
in just one year

ELECTRONIC ACCESS AND PAYMENT SYSTEMS

Deployment in all countries

Expanding the implementation of VIA T to the acces and exit points of car parks has been a constant priority for Saba since in 2012 we pioneered the installation of this international dynamic payment system which speeds up entry into the facility and provides savings on time and fuel.

With the aim of leveraging the advantages of VIA T in the rest of the countries where the company operates, Saba has continued to successfully deploy these systems in the networks of all countries where it is present: Telepass (Italy), Via Verde (Portugal) and TAG (Chile).

Spain - VIA T

VIA T
  • Available in 74 car parks
  • 9 million movements in 2017

Italy - Telepass

Telepass
  • 20 car parks in 2018
  • 50% of use

Portugal - Via Verde

Via Verde
  • 24 car parks in 2018
  • 3 million movements in 2017

Chile - TAG

TAG
  • 12 car parks in 2018
  • 400,000 movements
keyboard_arrow_up